User support
Questions about your account, deals, verification and payouts. Write to support@xdbay.com — include the deal number and briefly describe the situation.
Home /Contact
Contact · /contactContacts and support
Write to us with questions about how the platform works, deals, verification, payouts or partnerships. We will help you sort it out and suggest the next step.
DEMO · #SUP-01
onlineContact channels
Supportsupport@xdbay.com
SecurityTO APPROVE
Partnersvia the form
PressTO APPROVE
Replyduring business hours
Channels
How to reach us
Pick the channel that matches your topic — that way the answer arrives faster.
Security and vulnerabilities
Reports of phishing, suspicious activity and vulnerabilities go through the approved security channel. The contact is filled in before publication.
Partners and press
Partnerships, the affiliate programme and media requests — via the form on this page or the relevant section.
Never send secrets in an ordinary message
Never forward passwords, seed phrases, private keys or full payment details. To block an account urgently, use the dedicated procedure (filled in before publication).
Form
Write to us
Describe your question — we will route it to the right team and reply during business hours.
- Support for deals, payouts and verification
- Do not include passwords or access credentials
- Add the deal number if you have one
- The reply arrives at the email you provide
Support enquiry
The message goes to support.
FAQ
Frequently asked questions
Support replies during business hours. The exact SLAs are published after launch and are marked as “TO APPROVE”.
Through the approved security channel in the “Responsible disclosure” section. Do not use a vulnerability to access other people's data.
A dispute over a deal is handled under the disagreement resolution procedure. Support will explain how to start it.
Useful links
Need help?
Check the help centre or write to support — we will suggest the next step.